American Concentrix to Arrive to Serbian Market – Merging with Webhelp, Which Has an Office in Belgrade

The American company Concentrix, a leading global provider of customer experience (CX) services and technologies, is arriving to the Serbian market. Concentrix has merged with Webhelp, which has an office in Belgrade. They started operating in Serbia in 2023, and they plan to employ 120 people with the knowledge of the German language by the end of the year.

Concentrix Corporation (NASDAQ: CNXC) today announced it has closed its combination with Webhelp and the integration of the two companies is underway. While the combined company finalizes its permanent name, it will operate under the trade name Concentrix + Webhelp.

This combination further positions Concentrix + Webhelp as a global CX leader, with an expanded breadth of generative AI solutions, digital capabilities, and high-value services. It also strengthens its end-to-end CX value proposition, with one of the most robust, well-balanced global footprints in the industry to help the world’s best brands transform customer experiences and achieve their business goals, the press release says.

– I am excited to embark on this new journey together and believe that, with our combined strengths, we are uniquely positioned to redefine the industry and design, build and run the future of CX for our amazing and valued clients. I want to thank our game-changers around the world who have made this possible. I am truly honored to work with such a diverse and talented team – said Chris Caldwell, CEO of Concentrix + Webhelp.

The company also welcomes two new members to the Board of Directors, Olivier Duha and Nicolas Gheysens. Olivier is an entrepreneur, philanthropist, co-founder, and former CEO of Webhelp and will serve as Vice Chair of the Board. Nicolas is a Partner at Groupe Bruxelles Lambert (“GBL”), the company’s largest shareholder following the Concentrix + Webhelp combination, and brings with him a wealth of investment and board experience, backing the growth of large and successful businesses across Europe.

– We are fortunate to add such strong skill sets with deep background in the customer experience industry to our Board. With the addition of Olivier and Nicolas, we expand our international expertise in leading large, complex multinational companies on a successful path for growth – said Kathryn Marinello, Concentrix Chair of the Board.

This combination is a milestone moment, bringing together two recognized market leaders with complementary cultures, footprint, capabilities, and vision for growth across more than 70 countries. At closing, the transaction was valued at approximately USD 4 billion, including net debt.

Concentrix

NASDAK CNKSC

Webhelp

Groupe Bruxelles Lambert

Chris Caldvell

Olivier Duha

Nicolas Gheysens

Kathryn Marinello

integration of Concentrix and Webhelp

customer experience technology

CX

AI solutions